These skills can be used:
- in a situation where it is necessary to listen to a person and control the emotions that have arisen;
- to ask for rational communication;
- targeted questions and bring a reasoned and calm answer to the other party.
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"After completing the training, I have made several public appearances. Gaining attention at the beginning of the speech, introducing the general structure of the speech (what we are talking about, divisions), engaging the audience (questions, listening to opinions, etc.)."