These skills can be used:
- to prepare for telephonic and telephone interviews, to speak with confidence, clarity and reasoning;
- in oral and written work-related communication;
- in emotional situations, to remain rational and to communicate a clear message.
Feedback:
"I highly appreciate the fact that before submitting the offer, we met with the trainer in order to specify the company's needs and goals together. The trainer also took into account our wishes and recommendations. The offer was very thorough and the real training fully matched it. The training was professional and to the point, yet pleasant and direct. The trainer established rapport with the participants. Communication by the trainer was very professional during the entire process, including preliminary information and communication with the participants after the training."
"Definitely I would recommend this training. The need for reasoned presentations comes up often and many of the skills learned from the training are also useful on a daily basis in negotiations."
Long-term effects
"When it comes to mind, I try to follow a simple and effective scheme of communicating the problem - assertion/explanation/proof/conclusion. Particularly when the issue is complex and the parties have different interpretations or interests. I also try to guide the other party to answer the same questions in order to get a clearer picture of his point of view."
"I have thought about the structure of the argument and tried to follow it. On other emotional expressions, I have asked them to formulate an argument. Read Speaksmart articles."